Step into a bank today, and the experience is nothing like it was a decade ago. There are no longer long queues or tedious paperwork. Nowadays, people want…
Sentiment analysis (or opinion mining) is a machine-learning process that helps you determine whether a text is positive, negative, or neutral. With the advanced Natural Language Processing algorithms…
According to McKinsey, emerging AI technologies add nearly $1 trillion to global banks annually. A significant part of this value will come from changing customer service functions. We’ve…
Our product and tech teams have worked hard to create an end-to-end customer support product. Here’s what we’ve been doing for July! Feature Updates We’ve been tuning into…
Conversational AI bots that provide customer support have exploded in scope recently. The market is set to grow at 22.6% CAGR till 2030 and reach $44.38 billion. 84%…
As a customer service leader, you know how important it is to provide the best service when someone interacts with your call center. One bad experience for a…
As Peter Drucker famously said – “What gets measured, gets managed.” Tracking the effectiveness of your customer service platforms, with the right metrics in place, can lead organizations…
Data today has become the lifeblood of many enterprises. According to this report, the world generates 328.77 million terabytes of data every single day!! Google alone processes 3.5…
Most of us reading this have taken an Uber at one point of time or another. In fact, the global ride sharing market is worth a whopping $69.3…
A Chatbot SDK (Software Development Kit) is a set of tools and resources that developers can use to build and deploy chatbots on various platforms. These kits typically…