Calling your energy provider and waiting one hour and 25 minutes to speak to a human is equivalent to reading 255 emails, watering 85 plants, or listening to…
In January, we were busy perfecting the AI-powered Email Ticketing platform to offer you a full-stack customer service toolkit to start the new year with. We also improved the…
Customer experience (CX) is in the air or, better to put it, on-air, currently broadcasting in at least one of the popular CX podcasts. Not without an urgent…
Deepseek might have disrupted the global AI model in January 2025, but Google and Open AI soon regained ground with their O3 and Gemini 2 Pro releases. This…
Long wait times, multiple transfers, and poor availability cause friction in your customer service experience, leading to frustration and low satisfaction. AI self-service steps in to remove these…
AI in customer service is revolutionizing customer interactions, making them faster, smarter, and more personalized. But as AI takes center stage, important questions around bias, transparency, data privacy,…
The global market for generative AI especially AI chatbots in telecom was worth $302.34 million in 2024 and grew to $428.08 million in 2025. By 2034, the market…
InsideRetail recently surveyed the customer experience performance of hundreds of online retailers in its database. Midas won the top prize with a score of 80.95, and there were…
Customer support has undergone a profound transformation in recent years, catalyzed by the upheaval of COVID-19. What was once a traditional, human-centered process has rapidly evolved into a…
2024 marked a return to form for the travel and hospitality industry, with the pandemic blues finally easing away. The sector showed 4% y-o-y growth by June 2024,…