Whenever we use AI in customer service, we use some documents or websites to train the AI. And while companies like Intercom have set the bar for AI-driven…
“The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.” This quote by Jeff Bezos emphasizes…
Agent AI is an advanced AI-powered automation tool that can perform tasks for you. LLMs like ChatGPT and Claude power these agents and can pull data and form…
Many developers currently use NextJS because it is SEO-friendly and allows you to develop faster. With a NextJS, you get: 1. Essential features like Server Side Rendering (SSR),…
Aviation marketing, like the industry itself, is constantly evolving. It’s about more than just flashy ads and catchy slogans; it’s about connecting with travelers on a personal level…
Tidio has been making a lot of noise in the conversational AI space for the past few years. Small businesses and enterprises use their Lyro AI chatbot, and…
Credit card marketing is used across BFSI industries to bring the financial tool to new customers. However, this market is currently facing a small crisis; according to Emarketer,…
How many times have you been stuck on hold, waiting forever for an agent to come and hear you out? Or going back and forth with a chatbot…
Ticket Triage in Customer Support is the process that businesses use to prioritize customer inquiries. Ticket Triage helps the customer support team to manage a high volume of…
In 2016, Chris Messina noticed a pattern in high-growth Silicon Valley companies. Most companies were investing heavily in groups of messaging apps. Meta had just bought WhatsApp, and…