Here are the steps to set up welcome messages and away messages in Kommunicate.

Welcome messages: Welcome messages are the powerful and simplest way to greet your customers.

Away messages: Away messages will help you to inform your customers when your agents are not online and to show intended messages as per your convenience.

Creating welcome messages: You can add up to 3 welcome messages

  • Navigate to Settings
  • Click on the welcome messages
  • Enable the away messages
  • Type your message in the box
  • Click on save

Boom! It’s done.

Creating Away messages: Here you can create Away message for 2 different personas(Anonymous users, Known users)

  • Navigate to settings
  • Click on the welcome messages
  • Enable the away messages
  • Type your away message in the box
  • Click on save

Note: If you want to set up welcome messages through bots then here is the solution.

Hope this helps. If you have any questions or need more information, message us on chat or email us at support@kommunicate.io.

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