The accountancy market in the UK The accountancy market in the UK has been growing steadily, despite challenging economic conditions globally. The UK has one of the highest…
Help desk v/s Service desk. These two terms are used interchangeably by many teams, but both have a world of difference between them. It is important to understand…
Have you ever bought something online or in person just to find that you can’t use the product without a lengthy setup process? I recently bought a high-resolution…
Here are our major updates from the month of February: Features Copy Paste Feature for Agent Message: In the send area, you can now copy and paste a…
We have all encountered this scenario. You are browsing through your favorite news website or travel blog and suddenly a screen pops up that asks you explicit permission.…
WhatsApp currently has 2.78 billion users worldwide, according to this report. There were nearly 292 million WhatsApp Business downloads in India until June 2022. With numbers as impressive…
Imagine a customer visiting your website for the first time and instantly greeted by a friendly virtual assistant, ready to answer any of their questions and guide them…
To generalize or to specialize? Jack of all trades or master of One? These are the questions that plague a lot of techies throughout their careers, and it…
Here are our major updates for the month of January 2024: Features We have fixed the bugs related to Sunshine Integration and Rich Messages support in it. Now,…
Table of Contents Why is HIPAA important to healthcare chatbots? Key HIPAA requirements of healthcare chatbot Best practices for HIPAA-compliant chatbot Building a HIPAA-Compliant healthcare chatbot Challenges of…
Table of Content Chatbots – The forefathers of modern-day LLMs Rise of Large Language Models How LLMs Chatbot Improve Customer Support Challenges of using LLMs Chatbot in customer…