Exceeding Customer Expectations | 8 Scenarios On How to Deliver

Customer service is about supporting customers, right? Yes, but it can be so much more than that. Customer service has the ability to completely change the way people view your company. Your brand, your product, your mission, they all shape a customer’s views before and during their positive interactions. But the second they hit a […]

Did You Notice? Poor Customer Service is Costing You Big Deal

$75 billion!   Yes, the US companies leave such a massive amount on the table simply because of poor customer service. Although this number includes brands only in the USA, you can speculate that the number would grow exponentially large for global companies combined. In other words, focusing on quality of customer service would certainly yield […]

What is a Chatbot and How Can You Use it For Business?

In popular science fiction, a bot would be something that Tony Stark has from Ironman Franchise Jarvis Or at least that is what we expect our smart bots to be. An AI-powered bot that not only answers your questions but is capable of intelligent decision making based on what might be best for you. In […]

How to Add Live-chat in Shopify Websites?

Shopify’s proprietary e-commerce platform for online stores and retail point-of-sale systems are used by more than 600,000 vendors worldwide. Customer support is an integral part of any e-commerce business, and live chat is one of the most emerging channels to facilitate that. In this post, I will guide you on how to add live-chat in Shopify websites. Can’t wait to […]

Why Self-help is the Best Help? – Tuesday Drill, Episode 1

Tuesday Drills are Kommunicate’s inter-team brainstorming sessions. Our team sits down on every alternate Tuesday with whiteboards, markers and ideas to find solutions to most common of business problems. We will be sharing the holistic view of each session in these series of episodes. The topic for Episode 1 is: Why self-help is the best […]

Must Know Customer Support Terms and Definitions

Tl; Dr – See our infographic: Every aspect of your business has its own terminology. These terminologies facilitate better internal communication and also improves their customer communications. Additionally, this helps in a team and individual evaluation as well. In this post, we are listing the most common customer support terms and definitions. Customer Support Terms […]

What’s Cooking at Kommunicate – Release Notes, May 2018

After a lot of weary release nights and consistent brainstorming, we have dispatched the latest release version of Kommunicate, consisting of some awesome new features and savvy improvements. Read on to know more about Kommunicate’s release notes for the month of May.   Improved Dashboard and Reporting We have made a few noteworthy improvements in our […]

Integrate Dialogflow (Api.ai) Bot into Website

We have talked a lot about chatbots for customer support in our previous pieces. And a scalable, efficient and cost-effective human+bot hybrid system has always been our philosophy. In past few months, we have released a lot of helpful bots to help you accelerate your customer support efforts. In this piece, I am going to […]

What’s Cooking at Kommunicate — Release Notes, April 2018

Great companies are built on great products. Elon Musk, the messiah of entrepreneurship, quoted this a few years back. And this has been our motto with all our products. On our quest to provide a world-class customer solution to you, we have released quite a few major features in April. In this post, I am going […]

How to Integrate Live Chat Plugin in Wix Websites

Wix.com is a cloud-based web development platform. It allows users to create HTML5 web sites and mobile sites through the use of online drag and drop tools. Can’t wait to try out Wix live chat app on your website? Click here to get your Wix live chat widget script In this post we will show you […]

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