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In the age of conversational AI and tech support that is evolving every single day, customer service leaders have their work cut out for them. They are between…
Here are our major product updates from May 2024: i) Feature releases: Weekly report changes: For new signups, users can now rate Kompose out of 5. If existing…
In the digital age, customer interaction management is the secret sauce for ultimate success. Every business should talk to its customers and talk well. If your customers do…
Companies continue to invest in tech and resources, but the struggle to delight customers with exceptional support continues. For the past several years, most organizations have responded to…
Data today has become the lifeblood of many enterprises. According to this report, the world generates 328.77 million terabytes of data every single day!! Google alone processes 3.5…
ChatGPT has already entered the product manager’s toolkit to design and implement unique user experiences. Its impact is profound – where it has also changed the job description…
As an enterprise, we live in unprecedented times. It has never been easier to stay in touch with a customer, thanks to the plethora of technologies available. At…
It is 2024, and chatbots have been around for some time now. Some might argue that chatbots are dead and it is the era of conversational AI agents…
In the year 2024, most of the customers want to find answers to their queries by themselves. This is not a blanket statement but is backed by a…
Here are the major updates for the month of April. Features completed: I) Dashboard language switch: If the system detects that your browser language by default is French…