When Klarna told the world that it had automated 2/3rds of its customer support queries with a chatbot, it was a clarion call for all executives operating in…
When people talk about artificial intelligence, they often refer to ChatGPT, Claude, or Gemini. However, the field of artificial intelligence is fairly large, with decades of research behind…
Instagram’s Business Chat allows businesses to directly connect with their customers on Instagram. This functionality presents a great growth opportunity for businesses because of the platform’s reach (Instagram…
DKSH, short for DiethelmKellerSiberHegner, was founded in 1865 in Zurich, Switzerland, with the vision to become the world’s leading provider of Market Expansion Services. Today, DKSH has more…
The definition of customer engagement has evolved drastically over the years. Traditionally, it was often seen as a one-way communication channel where businesses would push messages and advertisements…
Instagram, more than just a platform for memes and cat videos, is a thriving business hub. With over 2 billion monthly active users as of 2024, the app…
As a customer service leader, you know how important it is to provide the best service when someone interacts with your call center. One bad experience for a…
It wouldn’t be wrong to state that AI chatbots have come a long way in a very short time. To put it in perspective, ChatGPT, which debuted in…
As Peter Drucker famously said – “What gets measured, gets managed.” Tracking the effectiveness of your customer service platforms, with the right metrics in place, can lead organizations…
What can businesses do to enhance user experience and engagement and drive revenue growth? Having a mobile app is one solution, yes, but a better way is to…