Important Customer Support Team Metrics that You Should Consider

Why do we need support? Because Things break. And it takes time to fix things. And when things break customers get angry and frustrated. And when they need help, your support team is the one to take the mantle! Supporting customers is hard. But it shouldn’t be hard to analyze and measure your support teams performance. Of course, the […]

All You Need to Know About GDPR — Explained

Everyone is talking about it — What is GDPR, anyway? General Data Protection Regulation (GDPR) is the new European Union privacy law, approved in 2016 jointly by European Parliament, the Council of the European Union and the European Commission. GDPR will replace the existing European Data Protection Directive (which btw, came into the picture in 1995), […]

What’s Cooking At Kommunicate — Release Notes, February 2018

And the shortest month of the year just passed in a wisp. Yet, we have a lot to tell you about how much we have progressed with Kommunicate. In the quest for providing a world-beating customer support software, we have released some awesome features in the month of February. I am listing down a few […]

Bots Are Here To Stay — So Are Your Customer Support Agents

Chatbots today are where websites were in the mid-1990s. They’re basic, but they have a fundamental friction advantage. And they will get better and better until they’re indistinguishable from native apps. Ted Livingston, CEO of Kik Messenger, pinned it in a famous blog post. Many tech visionaries have been touting similar future for chatbots and conversational […]

You Need Live Chat For Your Website — Here’s Why

Businesses both old and new are likely to understand the importance that customer service holds. Today, with the rapid development of technology, a customer’s expectations are growing too. People expect much more from businesses when it comes to the service they receive. In order to keep up with the increasing demand, businesses need to move […]

How effective customer support can reduce churn

In the current cut-throat and intensely competitive market environment, effective customer support is the surest way to ensure that the products and services provided by your organization are of the highest quality and have the extra edge over your competitors. Your products or services should be cost-effective and always guarantee total customer satisfaction by properly […]

How to Add Live Chat Plugin in Squarespace Websites

Squarespace is a DIY website builder, for you to build modern, beautiful, responsive websites for desktop and mobile. Squarespace powers more than 2 million websites across the globe. This whopping number of Squarespace powered websites makes it one of the most popular used DIY website builder platform out there. Nowadays, every website is being powered by […]

What’s cooking at Kommunicate — Release Notes, January 2018

The Roots — Why are we building Kommunicate? The way customer conversations and support is done has been broken, redundant, and time and cost inefficient. Seldom treated as one of the top reasons for customer churn, bad customer support can put you in the backseat in terms of customer trust, growth and efficiency, revenue. Being […]

The Power of Conversations and How to Empower Your Customer Support With it

This is an era of personalization. Since the advent of new age technology and intelligent tools, businesses have shifted the strategy from mass-appealing to granular. Sales and marketing have been heavily influenced by personalization, catering to each customer personally. It is time customer support and service industry to tread the same path. Businesses see a lot […]

5 Customer Engagement Techniques You Must Try in 2018

Mobile apps and web resources that want to boost brand awareness and improve customer/prospect experience need to focus on customer engagement techniques. When a customer checks out your website/app you have only a few seconds to ensure that they find exactly what they came looking for. If they leave your site or app, and move […]

Begin typing your search term above and press enter to search. Press ESC to cancel.