Why Should You Delete Your FAQ Page?

If you are wondering why users don’t go through your FAQ page, then you are not alone in the world. There are several other companies investing their time, energy and resources in writing FAQs and still, users are coming on the support chat asking the same set of basic questions. When was the last time […]

How To Hire Customer Support/Service?

Don’t hire just because they Talk well Have prior experience in international support teams Have or don’t have the technical knowledge Are ready to take a pay cut Most successful teams are so because they have the right combination of product, team, distribution, and differentiation. Here the buzz word is team. Like your product or engineering team, your […]

Aligning Sales, Marketing, and Support for Revenue Growth

Business owners rely on a lot of metrics to evaluate whether their business is growing or taking a toll down the hill. Monthly active users, month-by-month growth rate, user retention rate and what not? But at the end of the day, what matters is how your overall revenue is fairing against the cost of acquiring customers. […]

How to Add Live Chat Plugin in WordPress Websites?

If you have ever thought about building a website or a blog, WordPress must have been a top of mind recall. WordPress is an online, open source blogging and website content management system. Can’t wait to try out the wordpress live chat demo? Click here to get your wordpress live chat plugin script It powers […]

How to Improve Customer Support?

Starting a company is not easy. What’s harder is hiring good people who buy-in into your vision. And what’s even harder than that? — It’s keeping your customers happy. Traditionally, the way to do this would be to hire enough manpower to cater to all the customers. A rather simple solution! Though it is not something that […]

What’s Cooking at Kommunicate — Release Notes — March, 2018

While most of the people were hustling through their books to end the FY18 on a good note, our tech team was burning the midnight oil to bring some awe-worthy features to you. In this post, I am listing down major feature releases for March 2018. Kommunicate, in addition to these features, will help you improve […]

Important Customer Support Team Metrics that You Should Consider

Why do we need support? Because Things break. And it takes time to fix things. And when things break customers get angry and frustrated. And when they need help, your support team is the one to take the mantle! Supporting customers is hard. But it shouldn’t be hard to analyze and measure your support teams performance. Of course, the […]

All You Need to Know About GDPR — Explained

Everyone is talking about it — What is GDPR, anyway? General Data Protection Regulation (GDPR) is the new European Union privacy law, approved in 2016 jointly by European Parliament, the Council of the European Union and the European Commission. GDPR will replace the existing European Data Protection Directive (which btw, came into the picture in 1995), […]

What’s Cooking At Kommunicate — Release Notes, February 2018

And the shortest month of the year just passed in a wisp. Yet, we have a lot to tell you about how much we have progressed with Kommunicate. In the quest for providing a world-beating customer support software, we have released some awesome features in the month of February. I am listing down a few […]

Bots Are Here To Stay — So Are Your Customer Support Agents

Chatbots today are where websites were in the mid-1990s. They’re basic, but they have a fundamental friction advantage. And they will get better and better until they’re indistinguishable from native apps. Ted Livingston, CEO of Kik Messenger, pinned it in a famous blog post. Many tech visionaries have been touting similar future for chatbots and conversational […]

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