AI in customer service is revolutionizing customer interactions, making them faster, smarter, and more personalized. But as AI takes center stage, important questions around bias, transparency, data privacy,…
When the NVIDIA stock drops by 15% and the global value of $1 trillion is lost in a day, you must sit up and take notice. On Monday,…
The global market for generative AI especially AI chatbots in telecom was worth $302.34 million in 2024 and grew to $428.08 million in 2025. By 2034, the market…
InsideRetail recently surveyed the customer experience performance of hundreds of online retailers in its database. Midas won the top prize with a score of 80.95, and there were…
Customer support has undergone a profound transformation in recent years, catalyzed by the upheaval of COVID-19. What was once a traditional, human-centered process has rapidly evolved into a…
2024 marked a return to form for the travel and hospitality industry, with the pandemic blues finally easing away. The sector showed 4% y-o-y growth by June 2024,…
Imagine getting nearly 1,500 angry calls with customer complaints per day! It would be a nightmare. Yet, years ago, in 1985, this nightmarish situation came to life for…
Customer service ROI is a contentious issue in the corporate world. Globally, most companies relegate the customer service function to a cost center role. However, if you think…
How do you determine if your AI chatbot is helping your customers? In December, we worked on a feature that lets your customers send feedback on whether an…
In a recent MIT Technology Review article, Will Fritcher, the Deputy Chief Client Officer at Teleperformance, discussed the burgeoning AI trend. He said, “Enterprises are trying to rush…