Businesses have evolved over time and so have the approaches and traditions associated with it. Customers are in the driver’s seat and Customer Support has become the new Marketing. The key to keeping customers satisfied has always been at the heart of customer support, and now more than ever before. The rise of the empowered customer, […]
Bot + Human Hybrid — The New Era of Customer Support
Customer Support is an immensely valuable aspect of modern day businesses. In this era of highly competitive markets, businesses are shifting towards a consumer-first trend. Hence, agile and efficient customer support becomes the need of the hour for businesses. Companies are seeking new technologies to empower their customer support to reduce customer fall outs and […]