Important Customer Support Team Metrics that You Should Consider

Why do we need support? Because Things break. And it takes time to fix things. And when things break customers get angry and frustrated. And when they need help, your support team is the one to take the mantle! Supporting customers is hard. But it shouldn’t be hard to analyze and measure your support teams performance. Of course, the […]

All You Need to Know About GDPR — Explained

Everyone is talking about it — What is GDPR, anyway? General Data Protection Regulation (GDPR) is the new European Union privacy law, approved in 2016 jointly by European Parliament, the Council of the European Union and the European Commission. GDPR will replace the existing European Data Protection Directive (which btw, came into the picture in 1995), […]

What’s Cooking At Kommunicate — Release Notes, February 2018

And the shortest month of the year just passed in a wisp. Yet, we have a lot to tell you about how much we have progressed with Kommunicate. In the quest for providing a world-beating customer support software, we have released some awesome features in the month of February. I am listing down a few […]

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