How to Integrate Live Chat Plugin in Wix Websites

Wix.com is a cloud-based web development platform. It allows users to create HTML5 web sites and mobile sites through the use of online drag and drop tools. Can’t wait to try out Wix live chat app on your website? Click here to get your Wix live chat widget script In this post we will show you […]

Why Should You Delete Your FAQ Page?

If you are wondering why users don’t go through your FAQ page, then you are not alone in the world. There are several other companies investing their time, energy and resources in writing FAQs and still, users are coming on the support chat asking the same set of basic questions. When was the last time […]

How To Hire Customer Support/Service?

Don’t hire just because they Talk well Have prior experience in international support teams Have or don’t have the technical knowledge Are ready to take a pay cut Most successful teams are so because they have the right combination of product, team, distribution, and differentiation. Here the buzz word is team. Like your product or engineering team, your […]

Aligning Sales, Marketing, and Support for Revenue Growth

Business owners rely on a lot of metrics to evaluate whether their business is growing or taking a toll down the hill. Monthly active users, month-by-month growth rate, user retention rate and what not? But at the end of the day, what matters is how your overall revenue is fairing against the cost of acquiring customers. […]

How to Add Live Chat Plugin in WordPress Websites?

If you have ever thought about building a website or a blog, WordPress must have been a top of mind recall. WordPress is an online, open source blogging and website content management system. Can’t wait to try out the wordpress live chat demo? Click here to get your wordpress live chat plugin script It powers […]

How to Improve Customer Support?

Starting a company is not easy. What’s harder is hiring good people who buy-in into your vision. And what’s even harder than that? — It’s keeping your customers happy. Traditionally, the way to do this would be to hire enough manpower to cater to all the customers. A rather simple solution! Though it is not something that […]

What’s Cooking at Kommunicate — Release Notes — March, 2018

While most of the people were hustling through their books to end the FY18 on a good note, our tech team was burning the midnight oil to bring some awe-worthy features to you. In this post, I am listing down major feature releases for March 2018. Kommunicate, in addition to these features, will help you improve […]

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