Did You Notice? Poor Customer Service is Costing You Big Deal

$75 billion!   Yes, the US companies leave such a massive amount on the table simply because of poor customer service. Although this number includes brands only in the USA, you can speculate that the number would grow exponentially large for global companies combined. In other words, focusing on quality of customer service would certainly yield […]

What is a Chatbot and How Can You Use it For Business?

In popular science fiction, a bot would be something that Tony Stark has from Ironman Franchise Jarvis Or at least that is what we expect our smart bots to be. An AI-powered bot that not only answers your questions but is capable of intelligent decision making based on what might be best for you. In […]

How to Add Live-chat in Shopify Websites?

Shopify’s proprietary e-commerce platform for online stores and retail point-of-sale systems are used by more than 600,000 vendors worldwide. Customer support is an integral part of any e-commerce business, and live chat is one of the most emerging channels to facilitate that. In this post, I will guide you on how to add live-chat in Shopify websites. Can’t wait to […]

Why Self-help is the Best Help? – Tuesday Drill, Episode 1

Tuesday Drills are Kommunicate’s inter-team brainstorming sessions. Our team sits down on every alternate Tuesday with whiteboards, markers and ideas to find solutions to most common of business problems. We will be sharing the holistic view of each session in these series of episodes. The topic for Episode 1 is: Why self-help is the best […]

Must Know Customer Support Terms and Definitions

Tl; Dr – See our infographic: Every aspect of your business has its own terminology. These terminologies facilitate better internal communication and also improves their customer communications. Additionally, this helps in a team and individual evaluation as well. In this post, we are listing the most common customer support terms and definitions. Customer Support Terms […]

What’s Cooking at Kommunicate – Release Notes, May 2018

After a lot of weary release nights and consistent brainstorming, we have dispatched the latest release version of Kommunicate, consisting of some awesome new features and savvy improvements. Read on to know more about Kommunicate’s release notes for the month of May.   Improved Dashboard and Reporting We have made a few noteworthy improvements in our […]

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