How to Automate Customer Support Using Emails, Calls and Chatbots?

Customer support, for most companies, has been a cost center. Especially, when responsibilities like account management and customer success have moved on to dedicated teams. Having said that, customer support is sometimes the only criteria that separate you from your competitors. How happy your existing customers are can determine how much revenue would you get […]

Dialogflow vs Rasa – Which One to Choose?

There are many chatbot platforms with NLP, such as: Rasa: Open source conversational AI Dialogflow Bot Framework Wit.ai Amazon Lex – Build Conversation Bots We evaluated most noteworthy of bot platforms for building chatbots for customer support and service industry. Finally, Dialogflow and Rasa came on top in our priority list. This article covers the […]

How to Deal With Angry Customers?

It is common for all the companies to come across a lot of unsatisfied and angry customers. There might be many reasons for customers to get angry. Sometimes it is acceptable and sometimes not, sometimes you can control it beforehand and sometimes not at all. Either you like it or don’t, you have to nurture […]

What’s Cooking at Kommunicate – Release Notes, July 2018

At Kommunicate, we’re giving the world a better class of customer support software, one release at a time. This July, we released some awesome new features with perpetual design, speed, and usability improvements. What’s New Agile CRM integration Now you can integrate Agile CRM with Kommunicate to manage your customer relationship even more effectively. Also, […]

How to Get Feedback from Customers?

We all know that customer is the king. Keeping your customer happy or satisfied plays an important role in the growth of any business. But, there are many questions that need answers when improving customer happiness and satisfaction, such as: How do we know what the customer wants? How do we know if the customer […]

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