It is 2024, and chatbots have been around for some time now. Some might argue that chatbots are dead and it is the era of conversational AI agents…
In the year 2024, most of the customers want to find answers to their queries by themselves. This is not a blanket statement but is backed by a…
Here are the major updates for the month of April. Features completed: I) Dashboard language switch: If the system detects that your browser language by default is French…
Unlock the potential of AI in healthcare customer service. Explore how AI transforms patient engagement, streamlines workflows, and enhances satisfaction. Navigate the challenges and benefits of AI adoption in healthcare. Dive into the future of healthcare innovation with AI technology.
According to this report by Exploding Topic, 3 out of 4 Americans say that customer experience is the chief reason they will choose among competing brands. Providing excellent…
Customers today are more demanding than ever, and, in a hyper connected world, providing exceptional customer service is a must-have. Enterprises can either accept this reality, or perish.…
In today’s hyper -competitive business environment, customer experience will stand out as the crucial differentiator between an enterprise that grows YoY and one that doesn’t. This is not…
The modern day knowledge worker is distracted. In fact, the average attention span of a normal human being is 8.25 seconds. To keep things in perspective, a Goldfish…
Here are our major updates from the month of March: New Feature: Right-To-Left in chatbot Right to Left chatbot support is now available for languages such as Arabic.…
In today’s world, you need to keep your customers happy, with quick resolution of issues and lesser resolution times. If you don’t, you can rest assured that your…
The accountancy market in the UK The accountancy market in the UK has been growing steadily, despite challenging economic conditions globally. The UK has one of the highest…