Updated on November 13, 2025
Founded over 20 years ago and based in Berkhamsted, UK, Brash Solutions is a trusted IT solutions provider offering complete digital services to businesses across the United Kingdom. With a focus on automation, AI systems, and jargon-free tech support, Brash Solutions works with a diverse range of clients – from accounting and legal firms to manufacturing and healthcare service providers. Their team of specialists is committed to delivering relevant, informed, and seamless technology solutions.
The Challenge
One of Brash Solutions’ clients, a fast-growing healthcare provider with over 500 staff, faced a mounting operational challenge: an overwhelming volume of daily phone calls from service providers. These calls needed to be handled efficiently, recorded securely, and transformed into actionable reports – all without disrupting day-to-day operations.
The manual handling of hundreds of daily interactions was consuming valuable staff time, repetitive, creating bottlenecks, and making it difficult to maintain consistent service quality while ensuring compliance with healthcare data requirements.
Brash Solutions was tasked with automating this process, aiming to reduce call volume and response time while maintaining – or even improving – service quality and regulatory compliance.
The Solution
Brash Solutions were looking to integrate a chatbot into the client app that they currently develop. After careful evaluation, they selected Kommunicate, a customer support automation platform that offered the perfect combination of functionality, ease of use, and robust support.
The Kommunicate platform enabled Brash Solutions to rapidly deploy a fully functional chatbot that seamlessly integrated into the client’s staff engagement app. The implementation was designed to handle routine interactions automatically while maintaining the security and compliance standards critical to healthcare operations.
Today, the chatbot successfully processes over 500 entries per day, automating routine interactions and freeing up staff time for more critical, high-value tasks that require human expertise.
Why Brash Solutions Chose Kommunicate
After evaluating several automation platforms, Brash Solutions selected Kommunicate for three compelling reasons:
1. Ease of Use
The platform proved intuitive and easy to navigate for both developers and end-users, reducing the learning curve and accelerating deployment timelines.
2. Exceptional Support
Kommunicate’s support team distinguished themselves through highly responsive and proactive service. They worked closely with Brash’s development team to resolve integration challenges quickly, ensuring a smooth implementation process.
3. Fast Integration
The chatbot was deployed rapidly with minimal disruption to existing systems, allowing the healthcare provider to begin realizing benefits almost immediately.
Results That Matter
The implementation of Kommunicate has delivered tangible results for Brash Solutions’ healthcare client:
- 500+ automated interactions daily, significantly reducing the burden on staff
- Seamless integration with existing systems without operational disruption
- Improved efficiency allowing staff to focus on high-priority tasks
- Enhanced data security and compliance for sensitive healthcare information
- Consistent service quality through standardized automated responses
Client Testimonial
“The support was what made Kommunicate stand out for us. Whenever we hit a sticking point, their team was just a call away – working directly with our developers to get things back on track.” – Luke Grech, Brash Solutions.
Why Brash Solutions Continues to Choose Kommunicate
Brash Solutions continues to rely on Kommunicate not just for its robust technology, but for its outstanding customer support. The proactive approach of the Kommunicate team has ensured smooth implementation and ongoing success, even when navigating complex requirements like secure data handling and high-volume interactions in a regulated healthcare environment.
For IT solutions providers like Brash Solutions, having a reliable automation partner means being able to deliver exceptional results to their own clients – making Kommunicate an invaluable part of their service delivery toolkit.
Ready to transform your customer support operations? Discover how Kommunicate can help your business deliver exceptional automated support while maintaining the human touch where it matters most.
