You’ve been there, waiting for a support response, repeating your issue, hoping someone figures it out soon. Traditionally, businesses relied on reactive customer service, which is waiting for…
Earlier times, email ticketing operated through manual processes. Agents would read emails, decide the priority, tag them, and assign tickets manually. This traditional email ticketing system worked well…
Email is one of the best mediums for customers; it is easy to follow, has a certified paper trail, and you can access it anywhere. Conversely, email can…
AI-powered email ticketing systems have been around since email became a predominant form of communication in the 1990s and 2000s. This software was needed because email-based support has…
Artificial Intelligence has been making waves in all sectors, but it has proven to be especially powerful and disruptive in healthcare. It has revolutionized patient experiences through personalization,…
Calling your energy provider and waiting one hour and 25 minutes to speak to a human is equivalent to reading 255 emails, watering 85 plants, or listening to…
In January, we were busy perfecting the AI-powered Email Ticketing platform to offer you a full-stack customer service toolkit to start the new year with. We also improved the…
Customer experience (CX) is in the air or, better to put it, on-air, currently broadcasting in at least one of the popular CX podcasts. Not without an urgent…
Deepseek might have disrupted the global AI model in January 2025, but Google and Open AI soon regained ground with their O3 and Gemini 2 Pro releases. This…
AI in customer service is revolutionizing customer interactions, making them faster, smarter, and more personalized. But as AI takes center stage, important questions around bias, transparency, data privacy,…