Calling your energy provider and waiting one hour and 25 minutes to speak to a human is equivalent to reading 255 emails, watering 85 plants, or listening to…
In January, we were busy perfecting the AI-powered Email Ticketing platform to offer you a full-stack customer service toolkit to start the new year with. We also improved the…
Customer experience (CX) is in the air or, better to put it, on-air, currently broadcasting in at least one of the popular CX podcasts. Not without an urgent…
Deepseek might have disrupted the global AI model in January 2025, but Google and Open AI soon regained ground with their O3 and Gemini 2 Pro releases. This…
AI in customer service is revolutionizing customer interactions, making them faster, smarter, and more personalized. But as AI takes center stage, important questions around bias, transparency, data privacy,…
Customer support has undergone a profound transformation in recent years, catalyzed by the upheaval of COVID-19. What was once a traditional, human-centered process has rapidly evolved into a…
2024 marked a return to form for the travel and hospitality industry, with the pandemic blues finally easing away. The sector showed 4% y-o-y growth by June 2024,…
Imagine getting nearly 1,500 angry calls with customer complaints per day! It would be a nightmare. Yet, years ago, in 1985, this nightmarish situation came to life for…
Customer service ROI is a contentious issue in the corporate world. Globally, most companies relegate the customer service function to a cost center role. However, if you think…
A shared inbox is an email management system that allows your team to operate and answer all customer questions through a single email account. Since all customer messages…