How to Add Live Chat Plugin to Website?

Live chat is a faster, personalized and economical way for your customers to talk to you. Live chat provides a far better experience than your age-old contact forms. Nowadays, every website is being powered by live chat plugins. In this post, we are going to talk about how you can add live chat plugin to […]

Agile Customer Support Teams – Tuesday Drill, Episode 2

Tuesday Drills are Kommunicate’s inter-team brainstorming sessions. Our team sits down on every alternate Tuesday with whiteboards, markers and ideas to find solutions to most common of business problems. We will be sharing the holistic view of each session in these series of episodes. Check the previous episodes here. The topic for Episode 2 is; […]

Why Customer Support is Important

In today’s environment, it is difficult for a company to sustain the competition as there are many companies with the same products and services. Now the concern is how does a company can differentiate from their rivals. Definitely, exceptional customer support can serve as one of the main differentiators.   Most of the companies fail […]

What’s Cooking at Kommunicate – Release Notes, June 2018

A lot of people have fancy things to say about customer support, but it’s just a day-in, day-out, ongoing, never-ending, persevering, compassionate kind of activity. – Christopher McCormick, Former CEO, L.L. Bean Christopher McCormick said that out loud – customer support is an important and grueling task at the same time. And we have you […]

Exceeding Customer Expectations | 8 Scenarios On How to Deliver

Customer service is about supporting customers, right? Yes, but it can be so much more than that. Customer service has the ability to completely change the way people view your company. Your brand, your product, your mission, they all shape a customer’s views before and during their positive interactions. But the second they hit a […]

Begin typing your search term above and press enter to search. Press ESC to cancel.