Chatbots can help companies present themselves to their customers by giving them a profile. For many users, the chatbot is their first point of contact with the company,…
You’ve just bought a shiny new product. On the box, there’s a big Scan to Chat on WhatsApp QR code promising instant help. You scan it, start a…
According to Perplexity, 71% of the global population owns a smartphone, meaning 7 out of 10 people worldwide owns a smartphone in 2025. With over 3 billion users,…
Want to meet your customers where they are? Want to make sure your marketing messages are delivered and read by your target audience? Wondering which platform to use…
IBM Watson Assistant is a chatbot that employs artificial intelligence. It comprehends customers queries and responds quickly, consistently, and accurately across any application, device, or channel. And mainly…
Everyone is shopping online these days. And by everyone, we mean EVERYONE. 2.64 billion people according to this website. That’s one in three people on the planet. And…
A Chatbot is an application that uses pre-written messages to communicate with users. This communication could take the form of text messages or even voice messages. There are…
TL;DR: Session (service) messages are free-form replies you send within the 24-hour customer service window after a user writes in. Template messages are pre-approved messages (marketing, utility, authentication)…
WhatsApp Message Templates are specific message formats used by businesses to send notifications, alerts, and customer service messages to people who have opted in to receive WhatsApp messages.…
Chatbots are conversational agents or programmes that can speak with a user on the Internet. In this article, I’ll walk you through the process of creating a WhatsApp…