Our product and tech teams have worked hard to create an end-to-end customer support product. Here’s what we’ve been doing for July! Feature Updates We’ve been tuning into…
Conversational AI bots that provide customer support have exploded in scope recently. The market is set to grow at 22.6% CAGR till 2030 and reach $44.38 billion. 84%…
One foundational concept that makes LLMs possible is vector embedding. The basic idea behind this is simple: ML models require numbers to function, and vectorization converts different kinds…
When Klarna told the world that it had automated 2/3rds of its customer support queries with a chatbot, it was a clarion call for all executives operating in…
When people talk about artificial intelligence, they often refer to ChatGPT, Claude, or Gemini. However, the field of artificial intelligence is fairly large, with decades of research behind…
Instagram’s Business Chat allows businesses to directly connect with their customers on Instagram. With Instagram Business Chat companies can communicate with customers through direct messages (DMs), using tools…
The definition of customer engagement strategy has evolved drastically over the years. Traditionally, it was often seen as a one-way communication channel where businesses would push messages and…
Instagram, more than just a platform for memes and cat videos, is a thriving business hub. With over 3 billion monthly active users as of 2026, the app…
As Peter Drucker famously said – “What gets measured, gets managed.” Tracking the effectiveness of your customer service platforms, with the right metrics in place, can lead organizations…
The traditional banking sector, as we know it, is at the cusp of a digital revolution. Forty years ago, in the 1980’s, there were 14,469 commercial banks in…