One foundational concept that makes LLMs possible is vector embedding. The basic idea behind this is simple: ML models require numbers to function, and vectorization converts different kinds…
When Klarna told the world that it had automated 2/3rds of its customer support queries with a chatbot, it was a clarion call for all executives operating in…
The definition of customer engagement has evolved drastically over the years. Traditionally, it was often seen as a one-way communication channel where businesses would push messages and advertisements…
Instagram, more than just a platform for memes and cat videos, is a thriving business hub. With over 2 billion monthly active users as of 2024, the app…
“Every day we’re saying, ‘How can we keep this customer happy? How can we get ahead in innovation by doing this?’ …because if we don’t, somebody else will.”…
In the year 2025, most of the customers want to find answers to their queries by themselves. This is not a blanket statement but is backed by a…
According to this report by Exploding Topic, 3 out of 4 Americans say that customer experience is the chief reason they will choose among competing brands. Providing excellent…
What is Magento Chatbot? Magento chatbot is a computer programme that communicates with consumers via chat messages. It extracts data from your Magento store and makes it available to…
“Helping a customer even before they know they need help.” That is Proactive Customer Service in a sentence for you. Everyone of us already aware that customer experience…
As a designer building a Customer Support Saas product, one thing that really hit me early on is how similar the basics of Customer Support and UX are. Being…