Universities usually face a problem called “Summer Melt,” which happens when students accept offers of admission but don’t show up for enrollment. Georgia State University identified this problem…
2024 and 2025 were an interesting period in customer service. Buoyed by enterprise expectations of AI, executives invested in AI en masse. A lot of those pilots failed,…
The traditional “App-First” lending strategy is failing to penetrate the “Bharat” segment. While digital adoption is high, hardware constraints pose a significant barrier; research indicates that 65% of…
The short answer is no, but the nuanced answer is yes, for those who refuse to adapt. For years, the insurance industry has hedged its bets on automation,…
If you’ve been on X (formerly Twitter) or Reddit in the last month, you haven’t been able to escape the Nano Banana phenomenon. When Google quietly dropped Nano…
How Does Loan Application Abandonment Hurt SME Lenders? The story usually starts well. A manufacturing SME CFO finally finds a lender that looks promising, clicks “Apply now”, and…
The banking industry is becoming online-first with every passing day. Today, 84% of customers use online banking, and 78% use mobile apps to reach their primary bank accounts.…
Indian NBFCs have quietly become one of the fastest-growing pillars of the credit ecosystem. Recent estimates place the industry’s assets above ₹48 lakh crore, with annual growth projected…
Accounting firms didn’t invest in client portals because they love logins and passwords. They did it because portals promised a single, scalable front door for every client: one…
Accounting firms handle thousands of repetitive queries during tax season, from invoice resends to status updates. AI agents automate these L1 and L2 tasks, providing 24/7 support, faster resolutions, and measurable ROI. Learn how firms like Crunch UK use AI frontlines to cut support load and boost client satisfaction.