Build an OpenAI Slack chatbot with Kommunicate to deliver live incident updates, use customer-safe data, and escalate complex cases to human agents.
Salesforce is buying Fin, the AI support company formerly called Intercom, for $3.6B. What changes for customers, when the deal closes, and what to do now.
Most AI agents treat memory as a single context blob. This guide covers the five memory types in customer service AI agents, how to set retention rules for each, and when memory fails.
Three major acquisitions in twelve months have changed the AI customer support market. Here is what enterprise teams should do before their vendor is next.
Personalize a Kommunicate AI agent with live HubSpot data: capture an email mid-chat, look up the contact, and branch replies by lifecycle stage.
GLM 5.2 is a 753B open-weight model from Zhipu AI that matches frontier benchmarks at one-sixth the cost. Here is what enterprise teams need to know before adding it to their AI stack.
AI agent orchestration coordinates specialist agents to route, call tools, and hand off support requests. See the patterns, frameworks, and trace logging.
A hands on tutorial using OpenAI and Node.js to build a customer service AI agent, with webhook code for order status, refunds, and human handoff.
We tested Claude Code, Codex, and Antigravity on the same Node.js task. Claude Code shipped fastest, Codex was safest, and Antigravity built the best prototype.
Build enterprise AI agents with OpenAI using governed architecture, scoped tools, approved knowledge, audit logs, evaluations, and human handoff.