Let’s be honest: answering “Where’s my order?” for the tenth time today or manually chasing down tracking numbers isn’t the best use of your team’s talent. These repetitive…
The success of your organization depends on how your internal IT help desk performs at scale. However, the job of this team has only become harder over the…
We’ve talked at length about how customer support is changing in 2026. Teams aren’t just “answering tickets” anymore; they’re designing end-to-end resolution systems where AI handles L1 and…
Over the past year, AI agents have taken over the world. With luminaries like Andrej Karpathy (the former head of Tesla) declaring, “I think 2025-2035 is the decade…
In his 2022 book, Jason Wingard, the former president of Temple University, raised a clarion call about the state of college education. “As the skill demands for jobs…
TL;DR: ChatGPT Agent Mode is a permission-based, task-doing mode that lets ChatGPT operate a browser and workspace to complete multi-step work—research, form-fills, code runs, and file creation. It…
When you’re running a lean startup like Kommunicate, you build many tools yourself. For example, I have a small AI agent that analyses all the meeting notes of…
TL;DR: AI agents are more than just a text box. To improve customer experience, you must build AI agents that feel fast (with streaming), personalized (memory), and trustworthy…
Recently, Mark Zuckerberg said, “The rest of this decade seems likely to be the decisive period for determining the path this technology (AI) will take.” Zuckerberg and other…