This October, we worked to help you make the most of this festive season. We optimized our product to provide more value to your customer support agents and…
We’ve previously talked about how customer experience and engagement methods are changing. CX leaders must adapt to changing customer behavior (increased self-service usage, reliance on social media platforms…
If you’re using the Zendesk Guide as a Help Center, you might wonder how to build an FAQ chatbot. Here is a step-by-step guide on integrating the latest…
In IT support, it’s common to have a support agent remotely access your computer to provide support. With the new Claude 3.5 Sonnet, an AI model can do…
Intercom is one of the largest players in customer experience, having cornered 6.71% of the market. Since the app has a massive user base and a robust product…
To date, the AI race has had two major components. On the one hand, you have models that boast of increased sizes and outsized training data like GPT…
OpenAI continues to push the boundaries of artificial intelligence with its latest release: Swarm, an open-source, lightweight multi-agent orchestration framework. Launched just this past Friday evening, Swarm promises…
AI has become an increasingly popular tool for customer service functions worldwide. This is because of its efficiency in driving better resolutions quicker while maintaining a CSAT score…
This September, we shipped more than we slept. We have many releases that will smoothen the operation flows for global customer support leaders. This month, we worked on…
WhatsApp Business API from Meta lets businesses talk directly with their customers through one of the most popular social messaging apps. With over 2 billion monthly active users,…