You Need Live Chat For Your Website — Here’s Why

Businesses both old and new are likely to understand the importance that customer service holds. Today, with the rapid development of technology, a customer’s expectations are growing too. People expect much more from businesses when it comes to the service they receive. In order to keep up with the increasing demand, businesses need to move […]

How to Reduce Customer Churn

In the current cut-throat and intensely competitive market environment, effective customer support is the surest way to ensure that the products and services provided by your organization are of the highest quality and have the extra edge over your competitors. Your products or services should be cost-effective and always guarantee total customer satisfaction by properly […]

How to Add Live Chat Plugin in Squarespace Websites

Squarespace is a DIY website builder, for you to build modern, beautiful, responsive websites for desktop and mobile. Squarespace powers more than 2 million websites across the globe. This whopping number of Squarespace powered websites makes it one of the most popular used DIY website builder platform out there. Can’t wait to try out SquareSpace live […]

What’s cooking at Kommunicate — Release Notes, January 2018

The Roots — Why are we building Kommunicate? The way customer conversations and support is done has been broken, redundant, and time and cost inefficient. Seldom treated as one of the top reasons for customer churn, bad customer support can put you in the backseat in terms of customer trust, growth and efficiency, revenue. Being […]

The Power of Conversations and How to Empower Your Customer Support With it

This is an era of personalization. Since the advent of new age technology and intelligent tools, businesses have shifted the strategy from mass-appealing to granular. Sales and marketing have been heavily influenced by personalization, catering to each customer personally. It is time customer support and service industry to tread the same path. Businesses see a lot […]

5 Customer Engagement Techniques You Must Try in 2018

Tl; Dr – See our infographic:   Mobile apps and web resources that want to boost brand awareness and improve customer/prospect experience need to focus on customer engagement techniques. When a customer checks out your website/app you have only a few seconds to ensure that they find exactly what they came looking for. If they […]

Bot + Human Hybrid — The New Era of Customer Support

Customer Support is an immensely valuable aspect of modern day businesses. In this era of highly competitive markets, businesses are shifting towards a consumer-first trend. Hence, agile and efficient customer support becomes the need of the hour for businesses. Companies are seeking new technologies to empower their customer support to reduce customer fall outs and […]

Chatbots and Messaging Apps: The Next Big Thing in Ecommerce?

Chatbots have been making a splash online for a while now. From commentators predicting their rapid rise to e-tailers bemoaning the slow rate of progress, chatbots are certainly a hot topic of conversation. What chatbots are fundamentally offering is simple enough: get into people’s messenger apps and sell your products there. But what are some […]

Top 8 In-app Chat & Messaging Use Cases for On-Demand Marketplaces:

On-Demand Marketplaces are synonymous with spontaneity and responsiveness. Here users are accustomed to transactions taking place at the push of a button, hence their engagement level is always on a tumultuous slope. A slight nudge and they most certainly would go down that slope, only to be lapped up by one of your competitors. Consider […]

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