Early this year, one of the UK’s premier energy suppliers, Octopus Energy, started using generative AI in their customer service help center. They reported that since incorporating AI,…
AI is at the forefront of pretty much everything we do in 2024. From purchasing things online to crafting emails for work, the world has embraced AI with…
Customer intent optimization or buyer’s intent analysis refers to the customer actions or behaviors traditionally used by businesses to identify customers who want to purchase particular products or…
Our product and tech teams have worked hard to create an end-to-end customer support product. Here’s what we’ve been doing for July! Feature Updates We’ve been tuning into…
Conversational AI bots that provide customer support have exploded in scope recently. The market is set to grow at 22.6% CAGR till 2030 and reach $44.38 billion. 84%…
One foundational concept that makes LLMs possible is vector embedding. The basic idea behind this is simple: ML models require numbers to function, and vectorization converts different kinds…
When Klarna told the world that it had automated 2/3rds of its customer support queries with a chatbot, it was a clarion call for all executives operating in…
When people talk about artificial intelligence, they often refer to ChatGPT, Claude, or Gemini. However, the field of artificial intelligence is fairly large, with decades of research behind…
Instagram’s Business Chat allows businesses to directly connect with their customers on Instagram. This functionality presents a great growth opportunity for businesses because of the platform’s reach (Instagram…
The definition of customer engagement strategy has evolved drastically over the years. Traditionally, it was often seen as a one-way communication channel where businesses would push messages and…