In 2016, Chris Messina noticed a pattern in high-growth Silicon Valley companies. Most companies were investing heavily in groups of messaging apps. Meta had just bought WhatsApp, and…
How often do you consider the distinct yet interdependent roles of your sales and support teams? Sales teams are typically laser-focused on closing deals and driving revenue. Support…
Customers eagerly wait for holiday deals to spend money on the latest products. For example, in the holiday season (Nov 1 – Dec 31) of 2023, U.S. consumers…
As AI chatbots become more integrated into customer service, customers naturally have some reservations. A recent research paper showed that 45% of customers are still wary about data use…
We’ve previously talked about how customer experience and engagement methods are changing. CX leaders must adapt to changing customer behavior (increased self-service usage, reliance on social media platforms…
If you’re using the Zendesk Guide as a Help Center, you might wonder how to build an FAQ chatbot. Here is a step-by-step guide on integrating the latest…
Graphic with a road-sign illustration displaying two arrows labeled ‘Top 10 Intercom Alternatives.’ On the left is the Intercom logo. On the right, five alternative platform logos are shown in a vertical list: Kommunicate, Zendesk, Salesforce, HubSpot, and Kore.ai. The background features a dark blue textured design with intersecting roads.
To date, the AI race has had two major components. On the one hand, you have models that boast of increased sizes and outsized training data like GPT…
AI has become an increasingly popular tool for customer service functions worldwide. This is because of its efficiency in driving better resolutions quicker while maintaining a CSAT score…
E-commerce is one of the fastest-growing global industries, achieving a global scale of 5.7 trillion in 2024. Given this scale, the industry also has a lot of potential…