One foundational concept that makes LLMs possible is vector embedding. The basic idea behind this is simple: ML models require numbers to function, and vectorization converts different kinds…
When Klarna told the world that it had automated 2/3rds of its customer support queries with a chatbot, it was a clarion call for all executives operating in…
The definition of customer engagement strategy has evolved drastically over the years. Traditionally, it was often seen as a one-way communication channel where businesses would push messages and…
Businesses seeking to enhance user experience and drive revenue growth have discovered a powerful solution: AI chatbots integrated into mobile applications. While mobile apps provide value, adding an…
Top Tools to Build an Engaging Omnichannel Customer Experience Without the right tools, it is extremely difficult to provide the level of omnichannel customer experience that you desire.…
“Helping a customer even before they know they need help.” That is Proactive Customer Service in a sentence for you. Everyone of us already aware that customer experience…