ChatGPT has already entered the product manager’s toolkit to design and implement unique user experiences. Its impact is profound – where it has also changed the job description…
Accounting firms handle thousands of repetitive queries during tax season, from invoice resends to status updates. AI agents automate these L1 and L2 tasks, providing 24/7 support, faster resolutions, and measurable ROI. Learn how firms like Crunch UK use AI frontlines to cut support load and boost client satisfaction.
October brings stronger security, smarter automation, and smoother workflows across Kommunicate. We introduced team-wide 2FA, multiple welcome messages, a new flow designer, Bulk Delete, day-based conversation views, and searchable trained URLs. Plus, improved chat interactions and key bug fixes make your support faster, more reliable, and easier to manage.
With Google’s AI Mode and ChatGPT, many websites have lost a significant portion of their traffic. This means every visitor is more valuable. Considering this, it’s necessary to…
Let’s be honest: answering “Where’s my order?” for the tenth time today or manually chasing down tracking numbers isn’t the best use of your team’s talent. These repetitive…
With 3B+ monthly active users, WhatsApp is the largest messaging app in the world. It’s also where customers increasingly talk to businesses: over 1 billion people message a…
The success of your organization depends on how your internal IT help desk performs at scale. However, the job of this team has only become harder over the…
We’ve talked at length about how customer support is changing in 2025. Teams aren’t just “answering tickets” anymore; they’re designing end-to-end resolution systems where AI handles L1 and…
When a chatbot understands your cultural quirks, uses your regional slang, and anticipates your preferences like a native, it hits differently. That’s the difference between a user tolerating…
With 700 million users that send 18 billion messages every week, ChatGPT is one of the largest behemoths in the AI space. 70% of these questions are non-work…