Most AI agents treat memory as a single context blob. This guide covers the five memory types in customer service AI agents, how to set retention rules for each, and when memory fails.
Three major acquisitions in twelve months have changed the AI customer support market. Here is what enterprise teams should do before their vendor is next.
Learn about the latest product updates from the Kommunicate team (June 2026)
Personalize a Kommunicate AI agent with live HubSpot data: capture an email mid-chat, look up the contact, and branch replies by lifecycle stage.
Learn how OpenAI RAG works with File Search, vector stores, embeddings, LangChain, tool calls, evaluation, and Python code.
GLM 5.2 is a 753B open-weight model from Zhipu AI that matches frontier benchmarks at one-sixth the cost. Here is what enterprise teams need to know before adding it to their AI stack.
Patients in Eastern Europe, Japan, Thailand, and the Philippines use Viber and Line, not WhatsApp. Learn how to add both channels to your existing healthcare chatbot in under an hour.
OpenAI webhooks notify your backend when async tasks finish. Learn how to set up endpoints, verify signatures, handle batch events, and build production support workflows.