ChatGPT has already entered the product manager’s toolkit to design and implement unique user experiences. Its impact is profound – where it has also changed the job description…
Earlier this year, Zomato, a leading Indian food delivery company laid off 600 of its customer support staff, within just a year of hiring them. Unfortunately, they are…
Discover how Oklahoma City Community College transformed student support with chatbot integration for Moodle, achieving 3,000+ conversations and 8.33/10 satisfaction score.
The average company receives 578 support tickets per day. After these messages hit the support inbox, they are assigned, prioritized, and resolved. This process needs to be fast…
The BFSI industry has been leading in AI adoption across all its verticals. In 2019, Juniper Research predicted that chatbots and voice AI would save banks around $7…
Contact center agents are the backbone of customer experience. Their ability to resolve issues on the spot, remain calm, and understand the customer’s feelings directly affects satisfaction levels.…
If you’ve spent some time on the AI side of X lately, you would have been barraged by a vast array of terms: AI agent Voice AI Conversational…
In April, we released our integration with Twilio. We also focused on improving our voice AI experience to improve your customer service workflows. Features Twilio Integration You can…
Frost and Sullivan classify First Contact Resolution (FCR) as the “home run” of call center metrics because “it affects every other meaningful statistic from the call center.” FCR…
We updated our UI in March so everyone could customize their workflows faster. We’ve made it simpler for you to access our latest AI features and simplified the…
In 2024, McKinsey estimated that generative AI will become a part of 50% of the existing customer operations infrastructure, resulting in over $400 billion in increased revenue. As…