Mobile apps and web resources that want to boost brand awareness and improve customer/prospect experience need to focus on customer engagement techniques. When a customer checks out your…
Businesses have evolved over time and so have the approaches and traditions associated with it. Customers are in the driver’s seat and Customer Support has become the new…
Customer Support is an immensely valuable aspect of modern day businesses. In this era of highly competitive markets, businesses are shifting towards a consumer-first trend. Hence, agile and…
Chatbots have been making a splash online for a while now. From commentators predicting their rapid rise to e-tailers bemoaning the slow rate of progress, chatbots are certainly…
Kommunicate provides a smooth one-click integration with Dialogflow. In case you are not able to set it up and get it working, here is the troubleshooting guide for…
You can see your customer support analytics, team and agent-wise performance in Kommunicate Dashboard. You can analyze these metrics: Total incoming conversations: The total number of conversations your customers…
Quick Replies are canned responses which you can configure and use later in chat to quickly answer to generic customer queries. Once triggered, Quick Replies prefill the textual response…
Mailbox helps you answer your support email queries from Kommunicate Dashboard itself. This brings in the best of chat and email support under one tree. Your team can…
With Kommunicate’s bots, you can bring the power of automation and 24*7 availability to your customer support. Also, it helps reduce the load on your customer support team.…
In last few months, we have seen the word “chatbot” creating a lot of buzzes. You might have even heard Mr. Zuckerberg and Mr. Nadella speaking highly of…