In the month of November, we have added some new features to your favorite customer support tool. WebApp Chat Transcripts Now you can send Chat transcripts to your…
IBM Watson Assistant is a chatbot that employs artificial intelligence. It comprehends customers queries and responds quickly, consistently, and accurately across any application, device, or channel. And mainly…
Everyone is shopping online these days. And by everyone, we mean EVERYONE. 2.64 billion people according to this website. That’s one in three people on the planet. And…
Intents and Entities are the building blocks of natural language understanding by context. The more entities an intent can identify, the more robust it is. To better understand…
If we look at the history of businesses worldwide, customer support service was the first ‘online marketing’ that ever existed. But, providing customer support services to your customers…
A Chatbot is an application that uses pre-written messages to communicate with users. This communication could take the form of text messages or even voice messages. There are…
WhatsApp accounts turn out very differently for personal and business usage. Although you may think the API responds the same way, it is not so. In WhatsApp Business,…
WhatsApp Message Templates are specific message formats used by businesses to send notifications, alerts, and customer service messages to people who have opted in to receive WhatsApp messages.…
In the month of October, we have added some new features to your favourite customer support tool. Web App WhatsApp WhatsApp sends message API. Previous support was to…
“Like other companies, where customer service agents know how to handle customer queries, an educational institution is entirely different. We are a university, and we wanted a solution…