You can see your customer support analytics, team and agent-wise performance in Kommunicate Dashboard. You can analyze these metrics: Total incoming conversations: The total number of conversations your customers…
Quick Replies are canned responses which you can configure and use later in chat to quickly answer to generic customer queries. Once triggered, Quick Replies prefill the textual response…
Mailbox helps you answer your support email queries from Kommunicate Dashboard itself. This brings in the best of chat and email support under one tree. Your team can…
With Kommunicate’s bots, you can bring the power of automation and 24*7 availability to your customer support. Also, it helps reduce the load on your customer support team.…
In last few months, we have seen the word “chatbot” creating a lot of buzzes. You might have even heard Mr. Zuckerberg and Mr. Nadella speaking highly of…