It would be an understatement to say that the e-commerce sector is booming. With more than 27 million e-commerce businesses (and counting) worldwide, it is safe to say…
Customer Communication tools, such as AI-powered chatbots and customer support software, refer to specific platforms businesses use to connect with customers. These platforms range from marketing channels (e.g.,…
Conversational AI bots that provide customer support have exploded in scope recently. The market is set to grow at 22.6% CAGR till 2030 and reach $44.38 billion. 84%…
It is that time of the year again. The holiday season is upon us. Both eCommerce businesses and customers have lots to look forward to during this few-week-spanning…