In the hyper competitive environment of 2024, Customer retention is the new Customer Acquisition. As traditional ways of keeping customers happy fail to impress, innovative solutions such as…
Wish this New Year brings a lot of joy, happiness, good health, and success. Happy New Year! Yeah! Our last product update for 2021. In the month of…
extract name using NLP In the fields of robot systems and natural language processing, intelligent chatbots and dialogue systems are a hot topic. As natural language processing and…
What is PrestaShop? PrestaShop is a free, open-source, e-commerce solution that equips you with all the features you need to build an online store and scale your business.…
Email marketing and chatbots both play significant roles when it comes to automating your marketing campaigns. Having a formidable strategy to integrate chatbots into your campaigns will not…
Dialogflow CX is a new product from Google that was accessible from December 2020. It introduced a new approach to agent design, employing a state machine approach. This…
In the month of November, we have added some new features to your favorite customer support tool. WebApp Chat Transcripts Now you can send Chat transcripts to your…
IBM Watson Assistant is a chatbot that employs artificial intelligence. It comprehends customers queries and responds quickly, consistently, and accurately across any application, device, or channel. And mainly…
Everyone is shopping online these days. And by everyone, we mean EVERYONE. 2.64 billion people according to this website. That’s one in three people on the planet. And…
The Role of Intent and Entities in Understanding Context in Natural Language Processing Systems Intents and entities are the building blocks of natural language understanding by context. The…
If we look at the history of businesses worldwide, customer support service was the first ‘online marketing’ that ever existed. But, providing customer support services to your customers…