If we look at the history of businesses worldwide, customer support service was the first ‘online marketing’ that ever existed. But, providing customer support services to your customers…
A Chatbot is an application that uses pre-written messages to communicate with users. This communication could take the form of text messages or even voice messages. There are…
WhatsApp accounts turn out very differently for personal and business usage. Although you may think the API responds the same way, it is not so. In WhatsApp Business,…
WhatsApp Message Templates are specific message formats used by businesses to send notifications, alerts, and customer service messages to people who have opted in to receive WhatsApp messages.…
In the month of October, we have added some new features to your favourite customer support tool. Web App WhatsApp WhatsApp sends message API. Previous support was to…
“Like other companies, where customer service agents know how to handle customer queries, an educational institution is entirely different. We are a university, and we wanted a solution…
Chatbots are conversational agents or programmes that can speak with a user on the Internet. In this article, I’ll walk you through the process of creating a WhatsApp…
WooCommerce is a free WordPress plugin that adds e-commerce functionality to your WordPress website so you can have an online store. With just a few clicks, your WordPress…
In the month of September, we have added some new features to your favorite customer support tool. Web App Channels conversations assignment Now you can assign conversations based…
This is the era of the consumer. Everything a brand does or plans to do depends on what consumers wish to buy or see. Customization and personalized experiences…
If you’ve spent any time testing your Dialogflow ES or CX while creating agents, working with webhooks, and integrations with other platforms, you’ve probably seen various error messages.…