“Companies that listen to their customers grow faster.” When you put your customers at the heart of your business, you are more likely to increase your market share,…
Recently, I met a SaaS veteran in a brewery tucked in a cozy corner of Bengaluru, India. He emphasized on the fact that the ability of SaaS product…
From launching a brilliant idea to seeing it through every step of the way, getting your business off the ground involves courage, patience, and commitment. 70% of startups…
After the country lockdown, we are working remotely for almost 2 months and it’s been a roller coaster in the initial days as it was quite difficult to…
The bot to human hand-off plays an important role in customer support. When a chatbot can’t understand a customer’s question and fails to provide an answer, handing off…
The chatbots are cropping up and gaining popularity everywhere. It’s also commonplace for chatbots to appear on websites, instead of a user attempting to search your website to find what they need, they can just…
After a lot of remote meetings and scrums, we have added some powerful features to your favorite customer support tool. The latest version of Kommunicate includes multilingual support…
Bots are the hotshots in the customer support market. Additionally, with the rise of self-service, bots have become more important. In this post, we will learn how to…
What is the ecommerce conversion rate? Before answering this question, let us look at Conversion rate in general. Conversion Rate = Percentage of people who complete a desired…
In this post, we will be learning how to add chatbots in Vue.js apps. Vue.js is an open-source JavaScript framework for building user interfaces and single-page applications. Pre-requisites…