ChatGPT has already entered the product manager’s toolkit to design and implement unique user experiences. Its impact is profound – where it has also changed the job description…
When you’re running a lean startup like Kommunicate, you build many tools yourself. For example, I have a small AI agent that analyses all the meeting notes of…
Over the past few years, WhatsApp has become the go-to customer service portal for many businesses. And while this is helpful (WhatsApp’s reach means your audience is probably…
AI chatbots have quickly become indispensable for SaaS customer service teams, acting as always-on virtual agents that handle common questions, automate repetitive tasks, and free up human agents…
Most Moodle admins wake up with hundreds of messages waiting for them on their dashboard. Questions about login issues, assignment submissions, or proctoring often spike at midnight. This…
In August, we worked on improving the experience around launching a WhatsApp campaign from Kommunicate. You can now track campaign metrics from your dashboard, and segment your audiences…
A few years back McKinsey published a Customer Experience study that found that close to a quarter of all customers leave an organization after a bad experience. A…
TL;DR: AI agents are more than just a text box. To improve customer experience, you must build AI agents that feel fast (with streaming), personalized (memory), and trustworthy…
When you’ve been using AI models for as long as the team at Kommunicate, you start building an intuition about which model you use for which purpose. We…
If mobile-first was the buzzword for tech in the 2010s, AI-first is the buzzword for this decade. WhatsApp sits at the intersection of these trends. The messaging app…