Today’s E-commerce customer has no shortage of choices when it comes to online shopping, with brands catering to every market niche without any global monopoly. With decreasing attention…
In business, it doesn’t matter what products or services you are providing, as long as it is what the customer wants. Customers are and always will be the…
In the month of September, we have added some powerful features to your favorite customer support tool. If you have missed previous versions of product updates, Read here. Web…
Problem-solving is a very important ingredient of high-quality customer service. As long as you have a product, people will come to you and tell you they have problems…
“Helping a customer even before they know they need help.” That is Proactive Customer Service in a sentence for you. Everyone one of us already aware that customer…
Your favorite customer support tool is updated with more powerful features and improvements. The August release includes the latest version of iOS SDK, Bug fixes and major improvements…
Consumers are overwhelmed with company communications every single day. As a result, businesses and brands need to find ways to foster a much deeper relationship with their customers.…
Building a chatbot was a complex process, but that was years ago. With the advent of low-code no-code platforms, you can get up and running with building a…
Your favorite customer support tool got some powerful updates and features in the month of July. The recent update includes the multiple language support for welcome messages, the…
You know that amazing satisfaction when a customer service representative treats you like royalty. Perhaps you’ve struggled with a faulty bike, clothes that looked different online or nightmares…
Most banks and financial management companies compete to attract customers by offering high-interest rates, lower fees, and digital services. While these aspects vary in negligible amounts from bank…