The bot to human hand-off plays an important role in customer support. When a chatbot can’t understand a customer’s question and fails to provide an answer, handing off…
The chatbots are cropping up and gaining popularity everywhere. It’s also commonplace for chatbots to appear on websites, instead of a user attempting to search your website to find what they need, they can just…
After a lot of remote meetings and scrums, we have added some powerful features to your favorite customer support tool. The latest version of Kommunicate includes multilingual support…
Bots are the hotshots in the customer support market. Additionally, with the rise of self-service, bots have become more important. In this post, we will learn how to…
What is the ecommerce conversion rate? Before answering this question, let us look at Conversion rate in general. Conversion Rate = Percentage of people who complete a desired…
In this post, we will be learning how to add chatbots in Vue.js apps. Vue.js is an open-source JavaScript framework for building user interfaces and single-page applications. Pre-requisites…
After a lot of hustle and jaded release nights, we have released the latest version of Kommunicate. The February release consists of Zapier integration, other major improvements &…
Dialogflow fulfillment is a service that is deployed to exchange data for implementing your business logic. You can also use it to add rich responses in your bot.…
Rich messages are more than important in while building a bot. In contrast to the plain text, rich messages offer a cleaner, simpler, more intuitive and informative, and…
In the month of January, we have added some cool features to kommunicate for optimizing your customer support more efficiently. If you have missed the previous updates, please…