Rich messages are more than important in while building a bot. In contrast to the plain text, rich messages offer a cleaner, simpler, more intuitive and informative, and…
In the month of January, we have added some cool features to kommunicate for optimizing your customer support more efficiently. If you have missed the previous updates, please…
In our previous articles, we have shown the steps to install live chat on different types of websites like HTML, Wordpress, Squarespace, Wix, Shopify. In this post, we…
The digital landscape continues to evolve at breakneck speed, and with the adoption of Conversational AI and chatbots, enterprises can accelerate this evolution. Conversational AI’s demand seems to…
If your customer support team is overwhelmed by queries in this day and age, you don’t go out into the market and hire more customer support agents!! You…
Whether you are a small business or big enterprise, customers need prompt support. The first thing that comes to our mind is live chat. Given that the world…
I hope you had a nice Christmas and working towards your new year goals. It is very hard to be a businessman, but somehow you make it look…
Customer service has changed over the years. A few years ago, you could only call up or shoot an email to customer service in case you had a…
Bounce rate refers to the percentage of visitors who enter the website and leave without interacting with the content on the page or exploring the website any further.…
Rich messaging boosts customer conversations. The benefit of rich messaging is that it provides users with an easy, convenient and quick way to interact with your business. As…