

At Kommunicate, we’re giving the world a better class of customer support software, one release at a time. This July, we released some awesome new features with perpetual…
We all know that customer is king. Keeping your customer happy and satisfied plays an important role in the growth of any business. But, many questions need answers…
Before live chat came into existence in the 1970s, the primary modes of communication between businesses and customers were limited to phone calls, letters, and in-person interactions. These…
` In today’s environment, it is difficult for a company to sustain the competition as there are many companies with the same products and services. Now the concern…
A lot of people have fancy things to say about customer support, but it’s just a day-in, day-out, ongoing, never-ending, persevering, compassionate kind of activity. – Christopher McCormick,…
Customer service is about supporting customers, right? Yes, but it can be so much more than that. Customer service can completely change the way people view your company.…
An AI-powered chatbot that not only answers your questions but is capable of intelligent decision making based on what might be best for you. In JARVIS’s case; whatever…
Shopify’s proprietary e-commerce platform for online stores and retail point-of-sale systems are used by more than 600,000 vendors worldwide. Customer support is an integral part of any e-commerce business, and live chat is…
After a lot of weary release nights and consistent brainstorming, we have dispatched the latest release version of Kommunicate, consisting of some awesome new features and savvy improvements.…
We have talked a lot about chatbots for customer support in our previous pieces. And a scalable, efficient and cost-effective human+bot hybrid system has always been our philosophy.…