Conversations with customers have become the need of the hour for businesses. Now we are witnessing a paradigm shift from mass-centred to granular, account-based approach in the context…
According to research, 52% of consumers repurchase from companies which offer live chat support. That’s why growing industries prefer to integrate the live chat option with their website…
The financial year is over and I get that you were busy in closing your year-end work but the grind continues. Meanwhile, here at Kommunicate, our product and…
In today’s fast-paced digital world, delivering exceptional customer service is more than just solving problems – it’s about creating seamless, meaningful interactions. With the growing integration of AI…
Did you know that your customers want to have a one-on-one conversation with you? Yes, that’s right. They want to communicate to you directly and seek quick answers to…
For the previous version of Kommunicate Product Updates, head here. In the February version of the Product Updates, we have come up with some important feature releases, design…
In the previous post, we presented you with simple and effective guides to integrating Dialogflow bot in a website, Android and iOS apps. In this article, we will be…
The advent of AI has made voice-enabled chatbots and voice assistants part of our lives. Imagine the likes of Siris and Google Assistants for your phones, Alexa and…
The co-existence of chatbots and live agents has always been a debated topic. To settle that lately, we interviewed 13 chatbot experts and the findings were clearly in…
Nowadays, in this competitive market, building a great product is not enough. Now the trend is inclined towards creating more customer value. Customer support software plays a significant…