What is Customer Response Time? What is the one thing that customers hate above buying a poor product? Poor customer service response time. If you are a small…
Have you ever wondered how to start a business when you are not sure your product would achieve product-market fit and meet the market’s expectations? If you are…
We hope you had a great time celebrating the festive season and the new year. Meanwhile, here at Kommunicate, we cooked some interesting features up, fixed a few…
Automate Code Reviews on Github using a Chatbot Creating pull requests and reviewing them are two of the most common tasks in a developer’s daily schedule. Most…
The demand for customer support software is massive. Customer support and service industry is a whopping $30B market. Earlier, the most common way used by the companies was…
What is IOS Chatbot? An iOS chatbot refers to a chatbot application or program that is specifically designed and developed to run on Apple’s iOS operating system, which…
Chatbots have been there for long, and so has the speculation that one day they will replace humans in the workplace. Although chatbots are still looked at with…
As a designer building a Customer Support Saas product, one thing that really hit me early on is how similar the basics of Customer Support and UX are. Being…
Customer experience is proven as an effective way of branding. There is a lot of confusion between customer experience and customer service. Let us understand with the definitions…
We have seen the evolution of chatbots. From a mere concept to helping humans in various tasks, chatbots have come along well. But, let’s all agree that talking…