In conversation with Tom Bulis from Epic Sports for the customer interview series, The Kommunicate Way. Customer support is really important for any company. But if you are…
Do you really need to delight your customers? How do you do it? What is the difference between customer satisfaction and customer delight?Well!In simple terms, when customer expectations…
In the month of October, we have added some new cool features and released the latest version of Mobile SDKs and Agent app. If you have missed September…
Today’s E-commerce customer has no shortage of choices when it comes to online shopping, with brands catering to every market niche without any global monopoly. With decreasing attention…
In business, it doesn’t matter what products or services you are providing, as long as it is what the customer wants. Customers are and always will be the…
In the month of September, we have added some powerful features to your favorite customer support tool. If you have missed previous versions of product updates, Read here. Web…
Problem-solving is a very important ingredient of high-quality customer service. As long as you have a product, people will come to you and tell you they have problems…
“Helping a customer even before they know they need help.” That is Proactive Customer Service in a sentence for you. Everyone of us already aware that customer experience…
Your favorite customer support tool is updated with more powerful features and improvements. The August release includes the latest version of iOS SDK, Bug fixes and major improvements…