Customers have always wanted customer service representatives to solve their problems. But today, the expectation has evolved to include speed. 72% customers expect immediate answers whenever they connect…
The primary goal of a business is to acquire customers to whom they can sell their products and services. Despite businesses aiming to retain the customers they have…
Squarespace is a DIY website builder, for you to build modern, beautiful, responsive websites for desktop and mobile. Squarespace powers more than 2 million websites across the globe.…
The Roots — Why are we building Kommunicate? The way customer conversations and support is done has been broken, redundant, and time and cost inefficient. Seldom treated as…
This is an era of personalization. Since the advent of new-age technology and intelligent tools, businesses have shifted their strategy from mass appeal to granular. Sales and marketing…
Companies that want to build and retain a respectable customer base need to deploy customer engagement best practices that are an absolute must in today’s day and age.…
Businesses have evolved over time and so have the approaches and traditions associated with it. Customers are in the driver’s seat and Customer Support has become the new…
Customer Support is an immensely valuable aspect of modern day businesses. In this era of highly competitive markets, businesses are shifting towards a consumer-first trend. Hence, agile and…
Chatbots have been making a splash online for a while now. From commentators predicting their rapid rise to e-tailers bemoaning the slow rate of progress, chatbots are certainly…