This blog post is your (A-Z) glossary of most used customer service terms and definitions. Update your knowledge and be front in your game.
Explore how live chat and chatbots in marketing improve customer experience. Learn how live chat and chatbots drive faster resolutions.
Kommunicate product updates February 2019- features addition, design and UX improvements, bug fixes Web App, Mobile SDKs and Agent Apps.
In this article, learn more about building Ionic/Cordova chatbot using Dialogflow and inetgrating it in your app in 4 simple steps.
Ever wondered how Google Assistant and Alexa work? In this post, we have covered the basics of creating your own voice chatbot.
Get your actionable guide to perfecting chatbot human handoff in a bot+human hybrid system. Scenarios for handoff with examples, UX best practices and more.
Discover the key benefits of customer support software, including improved efficiency, customer satisfaction, and business growth. Boost your support team's performance!
Kommunicate product updates January 2019 includes feature releases, performance and design improvements in Web App, Mobile SDKs and Agent Apps.
Pipedrive is a cloud-based sales CRM and pipeline management software. Now you can integrate Pipedrive with Kommunicate to manage your leads effectively. In this post, I will show…