As a designer building a Customer Support Saas product, one thing that really hit me early on is how similar the basics of Customer Support and UX are. Being…
Customer experience is proven as an effective way of branding. There is a lot of confusion between customer experience and customer service. Let us understand with the definitions…
We have seen the evolution of chatbots. From a mere concept to helping humans in various tasks, chatbots have come along well. But, let’s all agree that talking…
For previous versions of Release Notes, head here. The holiday season is upon us, so we decided to gift wrap some cool features, performance improvements, and bug fixes…
Many companies implement web chat to serve as the omnipresent, human contact on a website that their customers crave. Web chat allows website visitors to get the help…
Most of the businesses today are trying to improve their customer service operations to be able to serve their customer across multiple channels. With the growth of AI,…
Previously, we presented a simple and practical guide to integrating a Dialogflow bot into a website. This article will explain the steps to do the same in an Android…
For previous release notes, head over here. Editable user information section The user information section in the Conversations screen now supports manual editing. You can edit the user…
Admit it. Most of your business’s efforts are geared towards acquiring a new customer in 2022. But according to the Harvard Business Review report, it often costs upto 20…