Customer experience is about focusing on improving end to end journey of customers. Here are the 6 simple steps to create great customer experience.
It is frustrating to talk to chatbots at times. In this post, we have listed down simple yet effective ways to humanize your chatbots.
Kommunicate product updates November 2018 includes chat widget customization,Improvement in iPhone Chat Widget,Bot-Human hand off, profile section.
In this post, we are sharing some tips and hacks which a live chat agent can incorporate to deliver a great customer service experience.
Improve customer service in 2026 with 13 proven tips to deliver better support, boost satisfaction & build long-term customer loyalty.
In this post, we discuss how to integrate Dialogflow into an Android app using the Kommunicate chatbot in a few simple steps.
Kommunicate product updates october 2018 includes sample bots,WYSIWYG editor,Localization of Chat Widget,Message sync with Zendesk, and other improvements.
In most of the cases, the cost of generating new customer is higher than retaining the old one. Here are the customer retention strategies that work.