Quick replies or canned responses help free up the time of support representatives to accommodate more queries or solve complex problems.
Kommunicate Product Updates March 2019 includes latest features(Resolve conversation on a click), design and performance improvements, bug fixes.
This blog post is your (A-Z) glossary of most used customer service terms and definitions. Update your knowledge and be front in your game.
Explore how live chat and chatbots in marketing improve customer experience. Learn how live chat and chatbots drive faster resolutions.
Kommunicate product updates February 2019- features addition, design and UX improvements, bug fixes Web App, Mobile SDKs and Agent Apps.
In this article, learn more about building Ionic/Cordova chatbot using Dialogflow and inetgrating it in your app in 4 simple steps.
Ever wondered how Google Assistant and Alexa work? In this post, we have covered the basics of creating your own voice chatbot.
Get your actionable guide to perfecting chatbot human handoff in a bot+human hybrid system. Scenarios for handoff with examples, UX best practices and more.