Not compromising on customer assistance while lowering operating expenses is one of the key components of call center agencies keeping a competitive advantage in the industry. For businesses…
In this post, we are going to see how you can add a chatbot plugin to your Drupal websites. Drupal is a free & open-source web content management…
Tracking the overall performance of your business involves mapping out the terrain of customer experience. Whether it involves your product or customer support, customer experience and satisfaction are…
90% of American consumers expect customer service provisions before doing business with a company. Furthermore, 58% of them would switch to a different company if they feel dissatisfied…
The month of September saw us making a few changes to the product, primarily driven by our desire to do better with every passing day. Here is a…
Conte.IT is an Italian insurance company specializing in providing car insurance services. With close to 500 employees and a diverse customer profile, the company needed a solution to…
Businesses are always on the lookout for ways to enhance customer engagement, improve response time and optimize resource allocation. One way to do this? Integrate WhatsApp as a…
The mention of shopping bots immediately brings up an image of a humanoid robot going about shopping for you while you wait at home for the “shop droid”…
One of America’s biggest healthcare agencies automated more than 80% of their incoming conversations, and here’s how team Kommunicate helped them do it. FCB Health NewYork is part…
A vital part of any assistance strategy today is a chatbot. Organizations can scale their activities and offer support around-the-clock with the help of AI chatbots, allocating agents…
Imagine your Android app seamlessly answering user questions, providing personalized recommendations, and even resolving support issues, all within the familiar tap-and-swipe experience. Sounds futuristic? Think again! Integrating a…