The month of November saw us taking on challenges we had not yet faced before, all with the aim of serving our customers better. Here is a quick…
It is that time of the year again. The holiday season is upon us. Both eCommerce businesses and customers have lots to look forward to during this few-week-spanning…
These days we talk extensively about mental health and its lasting impact on the quality of life. The truth is as many as 56% of Americans fail to…
“Design is the intermediary between information and understanding.” Hans Hofman. We all know a good design, a great UI to be specific, when we see one. Take Tinder…
Zendesk acquired Zopim in 2014 to rebrand it as Zendesk Chat. So, what IS Zendesk chat? Zendesk chat is a live chat software popular with businesses of all…
Chatbots have been rising in popularity for quite some time now. A lot of industries have been adopting chatbots on their websites to make their teams available 24/7.…
The worldwide market capitalization for courier and delivery services was valued at USD 394 Billion in 2021. Experts predict a Compound Annual Growth Rate (CAGR) of 4.61% in…
We have not, thankfully, seen any of the nightmare scenarios envisaged by science fiction. But the reality is that we now rely on many AI-powered (artificial intelligence) systems.…
Cyber Monday is a time when the majority of all online sales take place. It is known to have the highest sales volume in the ecommerce space today.…
Mental health is a global concern and a serious one at that. Research shows that nearly one in every four people experiences a mental health issue anytime in…
Conversational experiences, where you talk to a system and the system talks back, can be difficult to build. If you have built a chatbot, or are considering building…