ChatGPT has already entered the product manager’s toolkit to design and implement unique user experiences. Its impact is profound – where it has also changed the job description…
The key to a well-crafted chatbot lies in not just ‘what’ it says, but ‘how’ it says it. It is a combination of its tone, language quirks, and…
Artificial Intelligence (AI) adoption in business refers to the strategic application of AI tools, technologies, and processes to core business operations for better decision-making, task automation, and creating…
Three billion users exchange over 100 billion messages every single day on WhatsApp. This scale translates into a rare opportunity for marketers: connecting with users through a permission-based…
In June, we made major improvements to the document scanner and AI agent capabilities. You can now upload files to the knowledge source document scanner in just one…
Customer service in 2025 looks nothing like it did 10 years ago. Today, customers want instant answers and personalized attention. As a customer service manager, you’re expected to…
WordPress accounts for almost 43.4% of websites on the internet (over 835 million websites worldwide). Most developers prefer the platform for building their websites and web apps because…
The global conversational AI agents market is growing rapidly. In 2024, the market was worth $11.6 billion and is expected to grow at a 20-25% CAGR over the…
In 2022, Nick Mehta, the CEO of Gainsight, told McKinsey, “Every software company has a customer success program now. And it’s not just lip service anymore, where they…
At Kommunicate, we often play around with the latest releases of AI models to understand how we need to update our customer service platform. 2025 has seen big…
Traditionally, businesses have followed a reactive approach, responding to issues only after they occur. Customer service has often been about solving problems rather than preventing them. But today’s…