Live chat is faster and the best way for your customers to talk to you. Live chat provides a far better experience than the contact forms or communicating…
Nowadays, every business has a Facebook page, and your customers are likely to reach out to you via social media. Facebook Messenger remains one of the most widely…
I hope you’re staying safe there and doing your best to keep your dreams alive. On the other hand, we are also doing our best to keep our…
“Companies that listen to their customers grow faster.” When you put your customers at the heart of your business, you are more likely to increase your market share,…
Recently, I met a SaaS veteran in a brewery tucked in a cozy corner of Bengaluru, India. He emphasized on the fact that the ability of SaaS product…
From launching a brilliant idea to seeing it through every step of the way, getting your business off the ground involves courage, patience, and commitment. 70% of startups…
After the country lockdown, we are working remotely for almost 2 months and it’s been a roller coaster in the initial days as it was quite difficult to…
The bot to human hand-off plays an important role in customer support. When a chatbot can’t understand a customer’s question and fails to provide an answer, handing off…
The chatbots are cropping up and gaining popularity everywhere. It’s also commonplace for chatbots to appear on websites, instead of a user attempting to search your website to find what they need, they can just…